You must be 21+ (or the legal age in your jurisdiction) to purchase nicotine products.

Purchases for minors are prohibited.

Orders may require age verification to confirm legal age and prevent youth access.

• If verification cannot be completed, the order may be canceled and refunded.
• Verification requirements can vary by destination and carrier rules.

Some shipments require Adult Signature (21+) at delivery, depending on local rules and carrier requirements.

• The carrier may request a valid ID and signature at the door.
• Delivery attempts may be limited; if unsuccessful, the package may be returned.

You’ll receive an order confirmation email. Once shipped, you’ll receive tracking (when available).

• Typical processing: 1–2 business days (excluding weekends/holidays).
• Some orders may require age verification before shipment.

Available payment methods may vary by location and platform configuration.

Checkout is protected with industry-standard security controls.

If you need to change or cancel an order, email as soon as possible.

Once an order is processed or shipped, changes may not be possible.

Delivery times are estimates and can vary due to carrier delays, weather, peak seasons, or verification requirements.

• Standard: 3–7 business days
• Expedited: 2–3 business days (select areas)
• Overnight: 1 business day (select areas)

Tracking is sent via email once the shipment is created by the carrier (when available).

If you can’t find it, check spam/junk folders or email with your order email.

Some orders cannot ship to P.O. boxes, especially if adult signature or age checks are required.

Use a physical address whenever possible.

We aim to use plain outer packaging when possible. Carrier labels may still display required shipping information.

If adult signature is required, the carrier may indicate signature service on the label or tracking page.

Due to the regulated and hygiene-sensitive nature of nicotine products:

• Opened items are not eligible for return.
• Unopened items may be eligible within 14 days of delivery, subject to approval and local laws.
• Final sale items are not returnable.

To request authorization, email with your order number.

Email us within 48 hours of delivery at .

• Include your order number and photos of the package and items.
• We may offer a replacement, store credit, or refund depending on the situation.

First, check around your delivery location and with household members/neighbors. Then contact the carrier.

If you still need help, email with your order number and tracking.

We aim to source and distribute products through authorized channels and maintain handling standards designed to protect product integrity.

If you suspect a product issue, contact with order details and photos.

Nicotine strength preference varies by individual. If you are sensitive to nicotine, consider starting lower.

Nicotine is addictive. If you do not currently use nicotine, we do not recommend starting.