Returns & Refunds

Returns & Refunds

This policy applies to purchases made on . For help, email .

WARNING: This product contains nicotine. Nicotine is an addictive chemical. For adults 21+ only.
Important: Due to the regulated and hygiene-sensitive nature of nicotine products, opened items are not eligible for return. Many retailers also restrict returns for these products. :contentReference[oaicite:16]{index=16}

If your order is damaged, missing, or incorrect

  • Email us within 48 hours of delivery at .
  • Include your order number and photos of the package + items.
  • We may offer a replacement, store credit, or refund depending on the situation.

Return eligibility (unopened only)

  • Unopened / unused items may be eligible within 14 days of delivery, subject to local laws and our approval.
  • Opened items are not returnable.
  • Items marked Final Sale are not returnable.

To request a return authorization (RMA), email with your order number and reason.

Adult Signature (ASR) deliveries

  • If ASR applies, the carrier may attempt delivery multiple times. If unsuccessful, the package may be returned. 
  • If a reshipment is requested after a failed ASR delivery, shipping costs may apply.

Refund timing

  • Approved refunds are processed back to the original payment method after inspection (if applicable).
  • Bank/card posting times may take 3–10 business days after processing.